Team & Department Management
How to organize your team into departments, set up managers, and configure role-based access in Deskify.
Departments
Departments in Deskify organize users for reporting, app categorization, and access control. Create departments that match your organizational structure (Engineering, Sales, Marketing, Customer Success) or configure them around functional teams. Users can belong to one department. Department-level views in all Deskify reports allow you to filter and compare across departments.
Creating and managing departments
Departments are created and managed in the Departments section of the dashboard. Each department has a name and optionally a manager. To create a department: navigate to Departments > Create Department, enter the name, and assign a manager. Users are assigned to departments from the Users page or the individual user profile.
User roles
Deskify has three roles: Admin, Manager, and Employee. Admins have full access to all data, settings, and billing. Managers have access to their department's data — users, activity, screenshots, and reports — but not to billing, organization settings, or other departments' data. Employees have access only to their own self-service portal data.
How users are added
Users are added automatically when they install and connect the Deskify desktop agent using the organization's API key. There is no manual invitation process for standard employees. Admins and managers are created directly in the dashboard. This auto-add model means new hires are automatically tracked from the moment they install the agent — no manual onboarding step required.
Bulk user management
From the Users page, admins can select multiple users and perform bulk operations: enable/disable tracking, force logout, delete users, assign managers, or change departments. These bulk operations are useful for onboarding new cohorts, managing departures, or restructuring teams.
Manager access
Managers can view all data for users in their department: activity logs, screenshots, focus scores, timesheets, and reports. They can toggle tracking on/off for individual users and enable/disable screen recording for users with the recording add-on. Managers cannot access billing, create other managers, or view data for users outside their department.